Terms and Conditions

Effective Date: May 01, 2024

By opting in to receive communications from Serenity Sips Bar & Wellness Emporium (“Serenity Sips,” “we,” “our,” or “us”), you agree to the following terms:

1. Message Frequency

You may receive recurring text messages and/or emails about promotions, specials, events, reminders, or updates. Message frequency may vary.

2. Opt-Out

SMS: You can cancel SMS service at any time by replying STOP to any message. After you send STOP, you will no longer receive text messages from us.
Email: You can unsubscribe from emails at any time by clicking the unsubscribe link included in the footer of any email.

3. Help & Support

For SMS help, reply HELP.
For general support, contact us at info@serenity-sips.com or call 866-356-7480

4. Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Message and data rates may apply depending on your mobile plan.

5. Eligibility

You must be 18 years or older, or have the consent of a parent/guardian, to opt in.

6. Changes to Terms

We may update these Terms from time to time. Updates will be posted on this page.

📄 Privacy Policy

Effective Date: 05/01/2024

Serenity Sips Bar & Wellness Emporium (“Serenity Sips,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

Your phone number when you opt in to SMS communications.
Your email address when you opt in to email communications.
Optional information you provide through forms (e.g., name).

2. How We Use Your Information

To send you SMS and/or email updates about promotions, services, events, and reminders.
To respond to your support inquiries.

3. Data Sharing

We do not sell or share your phone number or email with third parties for marketing purposes.
Data may be shared with service providers solely to deliver our communications.

4. Opt-Out

You can opt out of SMS anytime by replying STOP to any message.
You can unsubscribe from emails anytime by clicking the unsubscribe link at the bottom of an email.

5. Data Security

We take reasonable measures to protect your information from unauthorized access or disclosure.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

7. Contact Us

If you have questions about this policy, please contact us at:

Email: info@serenity-sips.com
Phone: 866-356-7480
Address: Serenity Sips Bar & Wellness Emporium, 26411 IH 45 N, Spring, TX 77380

Return and Refund Policy

1. General Commitment

We strive to deliver exceptional products and services. While refunds are not standard, we’re committed to doing our best to make it right if there’s a genuine issue with a product.

2. Products & Retail Items

We do not offer refunds after 7 days unless there's a product defect or error.
Please email us at info@serenity-sips.com with your order number and a description of the issue.
If the item is defective or incorrect, we’ll gladly offer a replacement or refund at our discretion.

3. Memberships

Membership fees are non-refundable and non-proratable.
Each membership tier has its own terms, which are available on the Services page. Please review these before signing up.
No refunds or credits will be issued for unused time or early cancellations.

4. Sessions & Services (e.g., wellness classes, appointments)

Each type of session or service (such as one-on-one wellness sessions or group classes) follows its own cancellation and refund rules outlined in the Services section.
Please refer to the specific service details for policies regarding deposits, cancellations, rescheduling, or credits.

5. How to Request Resolution

If there’s an issue with a product or service, please reach out to info@serenity-sips.com with:

Your name
Order or session details
A description of the issue

We’ll review your case promptly and work with you to find a fair solution.

6. Policy Visibility

We believe transparency builds trust. This policy is accessible on our website and linked in our Terms & Conditions.

7. Policy Updates

We may amend this policy occasionally. Any updates will be posted to this page, and the Effective Date will be revised accordingly.

Summary Table

CategoryRefund/PolicyProducts- No refunds unless defective; replacements offered. Memberships Non-refundable, non-proratable; tier terms apply. Sessions/Classes follow policy per service type (see Services page).