Privacy Policy

Effective Date: May 1, 2024

Serenity Sips Bar & Wellness Emporium (“Serenity Sips,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, purchase products, sign up for services, or opt in to communications such as SMS or email.

We may collect the following types of information:

• Personal Information: Name, phone number, email address, billing/shipping address, and payment details when you make a purchase or register for services.
   
• Communications Information: Your phone number or email address when you opt in to receive SMS or email communications.
   
• Website & Usage Information: Cookies, IP address, and analytics data to help us improve your online experience.
   
• Wellness Services Information: Intake forms or preferences provided to us when booking sessions.
   

We may use your information to:

• Process orders, memberships, and service bookings.
   
• Send you SMS/email updates about promotions, services, and events (if you opt in).
   
• Provide reminders or updates related to your appointments.
   
• Improve our website, services, and customer experience.
   
• Respond to support inquiries.
   

• We do not sell or rent your personal information to third parties.
   
• We may share information with trusted service providers (e.g., payment processors, SMS/email providers) solely for the purpose of delivering our services.
   
• We may disclose information if required by law.
   

• SMS: You can opt out anytime by replying STOP to a message.
   
• Email: You can unsubscribe from emails anytime using the link provided in the footer of an email.
   
• You may still receive non-promotional communications related to your purchases, appointments, or membership.
   

We use reasonable physical, electronic, and administrative measures to safeguard your information against unauthorized access, disclosure, or use.

Our website may use cookies or similar technologies to enhance your browsing experience and analyze traffic. You may disable cookies in your browser settings, but some site features may not function properly.

When registering for a Serenity Sips membership or booking a session, we collect only the information necessary to manage your account and appointments. Membership terms, refund policies, and session rules are outlined separately on our Services page.

Our services are not directed toward children under 13. We do not knowingly collect personal information from children without parental consent.

From time to time, Serenity Sips may capture photos or videos inside our café and wellness spaces for marketing, training, or promotional purposes (including social media and website use). Guests may appear incidentally in these images or recordings.

If you prefer not to be photographed or recorded, please notify a manager upon arrival, and we will make every effort to accommodate your request.

By visiting Serenity Sips, you acknowledge that photography and filming may occur during your visit.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised Effective Date.

If you have questions about this Privacy Policy, please contact us at:

• Email: info@serenity-sips.com
   
• Phone: 866-356-7480
   
• Address: Serenity Sips Bar & Wellness Emporium
  26411 IH 45 N, Spring, TX 77380